Returns and Refunds
poppysflowers.com.au are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient just as you wish.
However, there may be occasions where you have concerns that you want to have resolved. In these instances please contact us directly as soon as possible to discuss your concerns.
A general rule of thumb is that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Please keep any flowers you are not happy with as we may need to see them to assess any problems.
Any refunds for online or over the phone orders are credited back the original credit card on which the order was purchased.
If for any reason an order needs to be cancelled, please contact Poppy's Flowers as soon as possible.
Cancellations are subject to the following conditions:
• Orders which have left with our couriers cannot be cancelled.
• Orders which have not yet been prepared by our florists may be cancelled. A $20 cancellation fee applies.
• Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a redelivery fee will apply. If we are responsible for the redelivery then of course this redelivery fee will not apply.